Unit 201 Health and Social Care

Unit 201.

Outcome 1.

People often communicate so they roll in the hay develop and maintain positive(p) working relationships with family and friends of a person who may be exploitation their services. For people who argon victimisation a service they dialogue so they can submit their wants and needs so they can be met. We every last(predicate) also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can administer reading with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and cognise what support is needed if there is any.

A customer who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or an separate invitee who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.





It is important to observe a person when talk of the town with them because only 70 80% of information is verbal, which means the other percentage is non verbal. This means if a person is not gainful attention they could be missing out on alot of communication which could be vital because people could be communicating threw using their body language and facial expressions. Communication is a 2 way process and its not only about displace a message its also about knowing the receiver has received and processed the message properly. When talking to a person face to face the person may be listening but may not reply verbally to show that they have understood or if they agree with what is said. A persons body language can...If you want to recrudesce a full essay, order it on our website: Orderessay



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